Return Policy

Our dolls are of high quality and we are very confident that you will be satisfied with your purchase. If you are not satisfied with the quality of our dolls, we are happy to refund the full amount after receiving the dolls within 14 days. Please contact us at:service@rsgdolls.com

  • Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

  • Cancellations
If your order has been shipped, we will not allow you to cancel the order. Our preparation period is usually within 48 hours, please contact service@rsgdolls.com to find out if you can cancel the order.
  • Exchange & Return
If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.
 
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.

☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.

Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.

We do not offer overnight shipping.All shipping costs of the original order are non-refundable.

Return address: Please contact our customer service email service@rsgdolls.com to get a return address