Shipping Policy

1. List of Shipping Countries / Regions



2. Shipment Processing Time

All orders are processed within 1-3 business days.

Q: How will I know my order has shipped?

A: We make your reborn doll after you ordered to make sure every detail. The painting time takes normally 1-3 business days. Then we will ship it. Once it has shipped, we will send you an email. Sorry for the long wait, but your doll will worth the waiting. The shipping time is usually about 5-7 business days. The delivery company is usually FedEx, Yun Express, or DHL, you could track the number when your baby doll has arrived in your country.

3. Shipping Rates and Delivery Estimates

Country/Region

Shipment method

Suitable for Items

Estimated delivery time

Shipment cost

WITHIN United States

Standard Shipping

(One Week Local Delivery)

Selected Products* 

5-7 business days delivered

$12 (Free Shipping on Orders Over $79)

WITHIN United States

Standard Shipping

All Products

10-15 business days delivered

$12 (Free Shipping on Orders Over $79)

European Areas

Standard Shipping

Selected Products*

10-15 business days delivered

$12 (Free Shipping on Orders Over $79)

Australia,United Kingdom

Standard Shipping

All Products

10-15 business days delivered

$12 (Free Shipping on Orders Over $79)

Finland, Netherlands, Latvia Puerto Rico, Switzerland, Ireland, Mexico

Standard Shipping

All Products

8-15 business days delivered

$18 (Free Shipping on Orders Over $129)

Brazil,South Africa,Cyprus,Malta

Standard Shipping

All Products

Varies by item

$20

Canada

Standard Shipping

All Products

20 business days delivered

$20

 

*One Week Local Delivery is only available for selected items of our shop because it depends on the actual inventory stock of our products based on USA Local Warehouses. Or you could directly check our Fast Delivery page: https://www.rsgdolls.com/collections/fast-delivery Hope you could understand some of the products are selling very fast. ACT NOW to get your baby doll from RSG as soon as possible! More Infos you could contact us via our customer service email:[email protected]. We are glad to help you with RSG Promise!


4.CHANGE OF ADDRESS

You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.

5.TRACKING ORDER

Once the order is placed, our system will send you an email with the order details.
Click here to track your order, please enter Tracking Number in the input box and click Track.
The online update of logistics information may be delayed for 1-2 days, please wait patiently.

Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.

6.COVID-19 PRECAUTIONS

To ensure that our customers and courier partners are kept safe:

  • Our warehouses are following all stipulated safety and hygiene guidelines
  • Our couriers wear masks and use disinfectants
  • We don't require a signature for delivery - delivery to the address you have ordered is considered good

We ask you to do your part too by:

  • Wearing a mask when you receive goods
  • Sanitising your goods when you've received them

7. CONTACT US

Did the above information not answer your question? Click here to contact us.

8.SHIPPING PARTNERS